Shipping
Hand Delivery of Fresh Flowers & Cakes
The area served by our "Local Delivery" courier service includes all of Antwerp/Tel Aviv with a 15km radius of our current office addresses. Please note that our "Local Delivery" courier service is used for products which cannot be shipped through the postal service, such as: fresh flowers and cakes etc.
Our "Local Delivery" courier service is used for same-day, and scheduled deliveries within our 15km radius only. Or if specified in advance via special request to further destinations with an added flat rate. This is calculated by our distance calculator - please contact us for such requests well in advance.
Same-Day Delivery
We offer same-day delivery in any city within our 15km radius from our office addresses for an extra rush charge.
The charge for same day rush delivery depends on our current order volume and the time you place an order. If your address is in our hand-delivery zone, then you will see a countdown clock letting you know how much time you have to place your order to get it today.
European Shipping
Eternal Box Arrangement Shipping
Our "Eternal Box arrangements" ship either via UPS or FedEx, depending on your location. All orders placed be before the typical 3PM cut off time will ship that same day. We do not ship to PO boxes. Please note that items such us fresh flower bouquets and cakes cannot be shipped internationally.
Choose Your Delivery Date
We allow you to choose the specific date you'd like your order to be delivered on! Please note that while it is rare, postal shipments, at times, will deliver a package a day early if the shipment was sped up through their system.
Look for our delivery date/time picker as the last step at our checkout.
Express and Overnight Shipping
If your chosen delivery date cannot be accommodated with Standard Shipping, then you have the option of choosing an express shipping option for an additional charge. When reviewing the delivery date calendar, you will see a specific shipping price for the days covered by express shipping.
Balloon + Flower Box Arrangement Shipping
Our Bubble Balloons and Bloom Box arrangements ship via courier for a flat €30 fee anywhere in Benelux/Middle east. If you order six or more Bubble Balloons or Bloom Box arrangements, then standard shipping is complimentary.
We do not guarantee delivery dates for orders containing on Bubble Balloons and Bloom Box arrangements.
Your order will arrive as quickly as possible with the couriers (Up to six business days).
If your order contains a Bubble Balloons/Bloom Box and also an Eternal box arrangement, then you will not be charged for shipping for the Bubble Balloons/Bloom Box. Instead, the shipping rate and shipping methods for the larger arrangements will be used.
International Shipping
All international orders are shipped via FedEx or UPS (whichever options are available). The countries that we currently ship to are listed below. Check back frequently as we continuously update our serviced countries. We cannot deliver to PO Boxes.
ADDITIONAL INFORMATION & FRAUD VERIFICATION
Some orders may require additional processing time in the case of order or identity verification. Since we use a Third-Party Verification system, we have to wait until clearance is received before dispatching an order that had been flagged. Our team will notify the customer who's order gets flagged via email.
PACKAGE TRACKING
We will send an email notification including tracking information when your package has shipped.
DELIVERY INSURANCE
All orders shipped both domestically or internationally come with package insurance.
INTERNATIONAL DUTIES AND TAXES
Shipping costs shown at the time of order placement is inclusive of all duties and taxes for the country specified. Any changes to the order's ship-to address after the product has shipped may result in additional fees charged by the courier.
INTERNATIONAL CUSTOMS
All international shipments that are going through customs clearance may have delays and it is up to the customs clearance procedures on how long the package may be held.
INTERNATIONAL SHIPPING DESTINATIONS
All Eternity® Rose arrangements are eligible to ship outside Europe to the countries listed below. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials. Please note that the customer is responsible for any delayed caused by customs processing.
- Austria
- Belgium
- Croatia
- Denmark
- Estonia
- Finland
- France
- Germany
- Ireland
- Italy
- Israel
- Latvia
- Lithuania
- Luxembourg
- Monaco
- Netherlands
- Norway
- Poland
- Portugal
- Spain
- Sweden
- United Kingdom
Delivery Time Frame and Fees
All orders shipped to addresses outside of Belgium/Israel are shipped via UPS or FedEx or DHL(whichever options are available). Shipping times vary based on destination. You should see a carrier delivery estimate at checkout.
Any Questions About Shipping?
If you have any questions about your order contact the La Fleur Royale® Customer Service team: Monday - Friday: 8am to 6pm EST
Email: info@lafleurroyale.be
Contact Us via: www.pinkvelvet.be/contact-us
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